The wash is advertised as being open 24 hours. Is someone on premises 24 hours a day?
We have 24 hour electronic monitoring and video surveillance of the car wash as well. Also, if you call and leave a message, we will get back to you as soon as possible.
What is a “Superwash?”
Superwash is our registered brand of car wash. Our wash is unique in the products and processes we use to effectively clean your vehicle. All car washes are not operated the same way. At Strongsville Superwash, our focus is on QUALITY.
Didn’t your car wash used to be called “Laserwash?”
Yes. In the last few years, many Laserwashes have been cutting corners, which results in poor wash quality. We changed our name to differentiate ourselves from those area car washes because we are increasing quality.
In addition, low-quality gas station Laserwashes are beginning to be deployed – these reuse the wash water (you’re getting someone else’s rinse water) and wash with cold, hard water.
What is a Spot-Free Rinse?
A spot-free rinse is the last rinse on your vehicle. It is comprised of RO water (Reverse Osmosis). RO water has zero TDS (Total Dissolved Solids). We make our own RO water on site by first removing all the minerals and chlorine, and then processing through special filters to ensure the final rinse is CRYSTAL CLEAR.
Do you recycle your water?
No, all of the water we use is FRESH, CLEAN, and TOTALLY SOFT.
Do you heat the Wash Water?
Absolutely. We heat the pre-soak and the rinse water to the maximum allowed by law – 120 degrees. Some washes try to clean your vehicle with COLD water.
Will anything touch my vehicle?
No, unlike some washes that pull your vehicle on a track (possibly damaging your tires and rims) or use what they call SOFT CLOTH (which can still scratch your paint), NOTHING touches your vehicle except specially designed cleaning solutions, protectants, fresh soft hot water and air.
What should I do if the wash bay I am using develops a problem while I am washing my vehicle?
Although we strive for a perfect experience each and every time, problems may occur rarely. If that happens, purchase a wash in the other wash bay (if possible). Give us a call at 440-572-4705 and leave a message. We will promptly refund your first purchase or give credit for a future wash (your choice).
Our goal is your complete, no-hassle satisfaction!
Does the touchless system always get my vehicle clean?
There are certain times of the year that touchless cleaning becomes a challenge. When oil and hydrocarbons bake themselves on you vehicle’s surface, the only way to remove them is by friction. Once or twice a year, you may need to hand wash your vehicle to breakdown the contaminants. Regular washing at our location will then keep your investment looking new.